TERMS & CONDITIONS
CUSTOMER CARE
At KSK, we are committed to providing exceptional customer care. Our goal is to ensure that every interaction with our customers is positive and efficient. If you have any queries or need assistance, please do not hesitate to contact us. We are here to help.
We value your trust and are dedicated to addressing any concerns you may have. Your satisfaction is our priority, and we strive to exceed your expectations in every way.
PRIVACY & SAFETY
Ensuring the privacy and safety of our customers' information is paramount at KSK. We are transparent about how we handle, store, and protect your personal data. This includes secure payment processing, responsible data collection, and respectful communication post-purchase.
Our commitment to privacy and safety is unwavering. We want you to feel confident in choosing KSK and to know that your privacy is respected at all times.
WHOLESALE INQUIRIES
For retailers interested in offering our exceptional candles, we welcome wholesale inquiries. We aim to provide comprehensive information to support your decision to partner with us. Our goal is to establish mutually beneficial relationships that showcase our stunning products in retail environments.
We believe in the power of collaboration and are excited to explore opportunities with retailers who share our passion for high-quality, eco-friendly candles.
Products and Services
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Product Information: We strive to provide accurate descriptions and images of our candles. However, colors, scents, and sizes may vary slightly from what appears on your screen.
Custom Orders: For custom or personalized orders, please provide clear and accurate specifications. We are not responsible for errors in custom orders due to incorrect information provided by the customer.
Orders and Payments
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Order Processing: Orders are processed within 3 business days. We will notify you via email once your order has been shipped.
Payment Terms: All payments must be made in full at the time of purchase. We accept various payment methods, including [list payment methods, e.g., credit/debit cards, PayPal].
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Shipping and Delivery
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Shipping Costs: Shipping costs are calculated based on your location and the weight of your order. You will be notified of shipping charges during checkout.
Delivery Time: Estimated delivery times are provided at checkout. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
Address Accuracy: Please ensure that your shipping address is correct. We are not liable for orders shipped to incorrect addresses provided by the customer.
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Returns and Refunds
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Return Policy: Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged or defective. Please contact us within 5 days of receiving your order if you encounter any issues.
Refunds: Refunds will be processed to the original method of payment for damaged or defective items. Shipping costs are non-refundable.
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Product Safety
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Usage Instructions: Please follow all safety instructions provided with your candle. Keep candles away from flammable materials, and never leave a burning candle unattended.
Allergies and Sensitivities: Our candles are made with soy wax and high-quality fragrance oil. If you have allergies or sensitivities, please discontinue use.
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Intellectual Property
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Copyright and Trademarks: All content, designs, and trademarks on our website are owned by [Keita Sensational Kandles] and may not be used without our permission.
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Limitation of Liability
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Disclaimer: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the amount paid for the product in question.
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Privacy Policy
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Data Collection: We collect and use your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as described in the Privacy Policy.
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Changes to Terms
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Modifications: We reserve the right to update or modify these terms and conditions at any time. Changes will be effective when posted on our website.
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Governing Law
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Jurisdiction: These terms and conditions are governed by the laws of South Carolina. Any disputes arising from these terms will be resolved in the courts of South Carolina.
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Contact Information
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Inquiries: For any questions or concerns about these terms and conditions, please contact us at 843-749-4188 or email us at myksk.info
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments